Unfriendly Service Bus Driver (88030) Bus no 4558 (08/06/19 at 17:08:26)

I was taking the Bus 4558 to Wynberg, yesterday 08th June 2019(Saturday).

I have this **** golden bus card, that golden arrow is forcing us as passengers to purchase. On multiple occasions, I am always experiencing challenges when I try to use this bus golden card, route Wetton, Claremont Wynberg route, and the driver’s are always harassing me by being unfriendly, unhelpful and even blatantly refusing to give me a status, when I request from them. (I was informed by the conductor that if you have problems, and a driver prints this status it will show you still have rides), which the golden arrow bus drivers refuse to do so, why, I have no idea.

This driver of Bus number 4558(17:08:26), needs to attend customer care training, as he has no respect or consideration for when a passenger is experiencing problems with their card. He refused to give me a status, when I requested it, and blatantly said no he will not do so. I was forced to purchase a ticket, which cost R10, and I have proof of purchasing it, the passengers travelling on the bus was also abusive, and the driver did nothing, just sat there gazing at the stupid sunset, I tell you???, this is unacceptable behaviour. I am still traumatized by the incident.