TERRIBLE SERVICE FROM GABS

Today after work I get on the golden arrow bus to go home only to be told by the bus driver that my gold card cannot scan it is faulty. I Called their customer service only to be told I must purchase a new card and buy a weekly to be loaded bearing in mind that my faulty card still has a week left on it. I was told that I cannot transfer my rides and I’ll have to email them. So my question is that I’m stuck with no way home because of their card gone faulty as I did not lose or abuse it.they introduced this card system that we must purchase yet if it’s faulty there is no support system to assist us.budget is worked out we payed for that ride yet we will not be reimbursed which sounds ridiculous to me. If the card goes faulty surely it should be replaced immediately and your rides transferred to the new card if not how does one get home if the money for travelling is already allocated to my travelling card.