Terrible Customer Service

I originally emailed GABS about the clipcard I use on 24 July, that same day I got a response saying my request was being redirected to the Operations and Area Managers as the route fell under their jurisdiction - they were CC'd into the mail. On 3 August I responded to all asking for feedback and received a response that they would get back to me on 6 August. I gave them time and nothing. On 17 August I emailed all again asking about my feedback, received a response that they were discussing it that morning and they would get back to me once they've made a decision.

I guess they're still thinking because I haven't heard a thing!

And let's not forget the numerous other emails and Facebook messages that I've sent and never once gotten a response on.