Swift response to complaint on driving

I raised a complaint via email on bad driving by one of Golden Arrow bus drivers this morning and within 1/2 day I had a response back confirming that they had received the complaint and that the driver has been summonsed to a disciplinary. <br> This is not the first time I have complained about dangerous driving behaviour and I am impressed by the swift action to these complaints. I really had not expected it as people complain about Golden Arrow, but I don't think people have given them oppurtunity to fix issues, as they do not take the time to bring it to their attention. <br> Thank you Golden Arrow for taking these complaints seriously and assisting in making your drivers driving behaviours safer for the rest of us road users!