Staff *********** and give misinformation

I bought a gold card for a monthly ticket in Sunday 04/05/2025 at town center Mitchell's plain. I requested a monthly ticket from Mitchell's plain to century city. I had no problem leaving Mitchell's plain this morning and arriving in century city the problem was when I got home. When I tried to get in at century city my card read invalid. Only to find out I wasn't able to get in the bus as it was loaded for N1 city to Mitchell's plain which was nowhere near for a century city pickup. I had no money on me and had to beg for money to get a single ticket home from century city. I want my ticket fully refunded and I am rather opting to find alternative reliable transport where people who is paid to do their job actually understand and give what is requested by a paying customer. On my way home because of this is was now ****** and had to walk almost a kilometer home from where I could afford to pay my fare. How can I be compensated for my suffering? Now I have to go back and pay extra after I asked specifically for a certain product and was given something else I can't even see for myself on the card. This is so messed up and I am deeply disappointed as i thought GABS could give me a good experience but you failed me before years ago and now again after years of avoiding GABS. Your company will never get it right. Pathetic.