Service Complaint

I laid a complaint on the 15th of March still haven't heard any feedback from them.

on the 15th of March i took a Mew Way bus at 17:30 which goes the hararre route the bus number was 4009 .

i took the bus in woodstock Sir Lowry road. the bus driver did not clip my ticket because it had a bit of a lipstick on it. He took me from my work place and dropped me to an area that i was not fami**** with. He told me to take the next bus because he wont be able to take me because of the lipstick on the ticket.

my problem is why did the driver take me from my bus stop to drop me off to another place. and it was late and i was not sure weather i will get another bus or not and besides it was unsafe because i was not fami**** to that area where he dropped me off.

Since today i haven't heard from golden arrow and i felt so humiliated and embarrassed being chased out of the bus with full of passengers.

there was nothing witten on the ticket and the driver did not educate me about the ticket.

i feel like the Golden Arrow bus services is terrible and i would highly appreciate if Hello Peter could assist me on this matter