Rude, ill- mannered, lazy, untrained employee.

I was on my way to campus this morning and had to purchase a bus card at Golden Arrow's window at Mowbray Station. The woman at the window firstly did not acknowledge that I needed assistance, I had to knock on the window. My bus card is R102 and I gave her a R200, she then asked, \Where is the R2?"I told her I gave her R200. She then told me I have to give her a R2"