RUDE CONSULTANT

IM VERY UPSET BY YOUR CUSTOMER SERVICE I CALLED IN THEY GAVE INCORRECT INFORMATION ABOUT THE GO CARD THE PERSON THAT I WAS TALKING TOO WAS SO ANNOYED ON THE PHONE .THEN I CALLED YESTERDAY TO ASK INFORMATION ABOUT WHAT TIME S I SPOKE TO COLOURED CONSULTANT WHO WAS SO RUDE HER NAME IS SAMANTHA EVEN SHOUTED AT ME GAVE ME WRONG INFORMATIN AGAIN TODAY I WITED FOR BUS AT BUS STOP ONLY TO FIND THAT THE BUS WAS NOT COMING IM VERY UPSET BY SERVICES I GOT FROM GOLDEN ARROW CUSTOMER SERVICE ITS NOT THE FIRST TIME IT HAS HAPPENED MULTIPLE TIMES YOUR STAFF IS VERY RUDE