Ride transfer

I logged a request on the 20th August for my rides to be transfered to a new card since the old one broke, nothing has been done till today. Called again last month and was given another ref number for follow up but NOTHING. THE CALL CENTRR AGENTS ARE USELESS AND DON'T CARE.

Dear Ms. T Mthandazo

Thank you for communicating with the Transport Information Centre.

Reference number: *** (1ST REF) Description: Smart Card Follow up *** (2ND REF)

WHAT IS SOOOOO DIFFICULT????