Refund of golden Arrow card

I bought a golden Arrow bus card worth R170 earlier this year. I told them that I want a card from Hout bay to Wynberg, However I wasn't told that the isn't a bus travelling from Hout bay to Wynberg especially during the day. That I wasn't told while purchasing the card the person who assisted me didn't tell me this. I tried going to one of their stations in town and in Wynberg, they gave me a number to call. I called Mrs Johnson she was very ******** about the matter and told me that there's nothing they can do. I wasted so much airtime trying to call them but all they did was and promise me things they wouldn't do. The other day I called Mrs Johnson and I asked for her to call me back but she never. They even promised to give me a refund cause I never used the card and they know that to. Till today I've been waiting to hear from them to find out that the card has expired without me even using or getting my money back. Golden Arrow needs to change how they handle client related problems they don't even reply here . I'm so heartbroken.