****py service

Terrible service from Golden Arrow I bought a bus ticket on the 13th of March 2021 for R166 weekly I lost the gold card I then called Golden. Arrow asking them to transfer the rides onto my new gold card and today is the 13th April 2021 and it still was not done they have been sending me around in circles for a month now but still haven't completed my request that I have asked for instead they are rude about it they are sarcastic over the phone they have no phone etiquette they can't evens log a complaint properly I want my rides to be loaded onto my bus card!!!!!!! What is so damn hard gosh it's my money that I paid for they get so much money what is a freaking R166 I feel I should put them in the newspaper