Poor service / needs service improved urgently.

Thanks to golden arrow for providing a tollfree service that is invaluable to clients .The bus service customers service needs to be upgraded and inspectors need to check with passengers and the bus driver especially that everything is fine ,prior to departing . On friday 5july2024 myself and orhers passengers had to direct driver.(Driver didnt seem to know the route or it was a learner driver or something was seriously wrong with the driver / hence i was saying the inspector (s)should inspect the bus including the driver especially. Also these busses are only checked at the depo for mechanical etc.but a tecnical team should do prechecks again prior to leaving on longhaul and shorthaul routes. Regarding the Friday night the driver should have informed the inspector or the golden arrow centre THAT he does not know the route /or forgot it / or he was sick or ???. I feel our lives was put in danger and it was a full load of passengers as we had to direct the driver who made various/ dangerous mistakes(almost drove into uncoming lane / turned right at depo as he was moving off instead of left ^cos one cant turn right which means he would have drown over pavement into adderley street into uncoming traffic.etc