poor service Golden arrow

I have loaded my Golden Arrow bus card more then one month. Unfortunately after i used it twice on my bus route, the card did not wanted to except my journeys. Just to find the incorrect destination was loaded onto my card. I reported the incident as i still have 8 journeys. My first email was send on the 4th May followed by the toll free number. I have send thus far 6 emails, i spoke to various staff members, yet after i was assured that my card was loaded correctly nothing was done to my journey. All i get is the auto response via email. The staff members of the number that i was given to *** which is either Lwali, Micheal or Mr Stevens refuse to call me back. After more then one message i conveyed to the receptionist Nikita who kno

ws my situation. All i need is my rides to be loaded correctly and now my expiry date need to be extended. No one is taking responsibility in the complaints department. I need assistance please, if anyone can advice what i should do next, i would appreciate it. Levona ***