poor service delivery

Good day my son got a job where he must start today in montague gardens and there is a net reg,elsiesriver,Killarney bus at 05h45 from our side and this morning he did not have a gold card and want to board the bus and pay cash,but the lady driver refuse to take cash,he had to take 3 taxi and came late at his work for his 1st day.Because of the poor service and the high unemployment rate i demand for compensation of at least a gold card and a week's trips for that route because of the inconvenience cause by the driver