Poor Service

Extremely poor service. Friday morning I loaded my Golden card with a weekly made use of the card the morning by my surprise on Monday night the card is unable to scan. The driver instruct me to pay and I refused, showing him my slip of Friday morning with 9 journeys remaining. I phoned Golden Arrows helpline, just so useless the guy stated that I need to go to Bellville Kio to check if the card are faulty mean you no damage to the card. At Bellville I needed to purchased a new card which was R35. 00 and loaded a new weekly on the card which cost me R205. 52 total R240. 50. The remaining journeys on my old card will be transfer by I don't know when since the agent don't have all the information at hand. By my surprise the new card have an expire date on the back. I question the expiry date and it was also a surprise to the agent of Golden Arrow. This is daylight *******.