Poor Service and Incompetency

I reported an insurance claim approximately a month ago and the service was extremely well dealing with Cindy and the assessor - actually excellent. <br> <br> Then everything was handed overto Terrance Bulana properly on of the most inefficient individuals I EVER spoke to. He never replies to emails and when you call him he just uses the solgan I will finilise this by the end of the week. Or we still investigating! When asked for his superior number he repeated the same thing 10 times \wHAT DONT YOU UNDERSTAND"really professional service!!! I dont expect much but efficiency is a requirement. How do people get employed in customer relations position without being measured service related skills real SHOCKING!!!!!"""