poor service

Good day , i was late again this Morning due to bus 4899 being late once again , don't know if the driver had a hang over or what ! But he drove so slow and did not even know the fees for town / electric city , this is unacceptable!! As we don't have the options of peak and off peak busses , we pay so much for traveling and have to put up with bad service like this . Every morning a different driver , more than a half hour late and did not even drive in the bus lane , don't even think he knew he could . I have phed , emailed Golden Arrow so many times to put more busses on our route but to no avail!! We travel through the whole of Bluedowns before we arrive at our destination yet Mitchels Plain has buses every 15mins and arrive home in less than a hour . I seriously hope that something will be done on this urgent matter as there are so many comutors travling to town but yet have to take trains due to busses being every hour or more not t mention over packed. Golden arrow cannot say that they do not know about busses being a need cause they can monitor there cash and clip card sales.