Poor Service

Im a 1st time Bus user I reside in brackenfell. Bought a ticket last week on the 28th of October and the ticket sales person who assisted me was flirtatious and loaded Khayelitsha route after I told him I was going to brackenfell. I only realised this a day later and was told to call Mr Steven's at the Depo office who could assist me with the problem at hand I had to use alternate transport the entire week because of neglecence from the ticket sales person. I was given instruction to callI at the Depo office whom I was told would assist me with this problem. I called Mr Steven's several times and I'm told his either not picking up calls or not at the office. I'm very upset for getting such poor service from Golden Arrow busses in Capetown and want my money to be compensated back to me with immediate effect because I did not uterlise the ticket.