POOR SERVIC EDELIVERY

I’m sick and tired of your incompetence.

I called on the 27/06/2023(09:11) and I spoke with Amanda from the Transport Information Centre regarding a ticket that I lost, I was then told to purchase a new card and load a weekly and the journey's from the previous card will be loaded to the new card and I did.

I was then sent a reference number and was told that I will get feedback but I never got any feedback. I called again on the 28/06/2023 (09:08) to do a follow up and I spoke with a consultant by the name of Pearl who was very rude and arrogant and she told me that Golden Arrow is dealing with it . I asked her if there's a direct number that I can contact and she didn't assist.

Th every same day I asked one of the Officials at the Golden Arrow Bus Station Castle Street if they can assist and he then gave me a number to contact and that I should ask for a Mr Stevens*** & ***)

I called the number on the following day and I was transferred from one person t o the other with no assistance.

I called again on the 11/07(11:41) and I spoke with a guy by the name of Songezo who was very polite and advised that he will do a follow up and I was sent a new reference number.

I got an email from one of the passengers after I told her what I was experiencing, I sent an email on the 21/07/2023 and provided all the necessary details( the previous card number which I los and the new card number )

Eventually I got a response that the journey's were transferred and that they will reflect after 24 hours( that was last week Tuesday 25/07/2023) I then ask one of the drivers to check the balance on my card and there was no transfer done/ reflecting. He asked me to wait until the current journey's are finished and that they might reflect the following week .

I sent another email Thursday(27/07/2023) that the transfer is not reflecting and I was told to wait for 24 hours.

This morning I checked again and the balance is 0, I send another email quiring about this and I am told that it will reflect after 24 hours and I was asked for my card number .I’ve been querying about this for over a month now and all I get is nothing.

This is annoying and disgusting, till today there was no transfer done.

Your Transport Information Centre keeps on saying “there’s nothing we can do besides escalating” and I email you guys there’s still no help.

I’ve received reference numbers but no one is doing a follow up to update me about my query. I don’t understand why I must keep on loading a ticket while I have journey already.

I’ve asked the kiosk to check my balance, I’ve asked the drivers to check for my status and no one seems to be if assistance.

I want you guys to send me proof that the transfer was done ,whether it’s a screenshot, email, or whatever it is that proves that the transfer was done.

I’m sick and tired of doing back and forth and wasting money ..

Your services are poor and your stuff is ***********.