Poor GABS customer satisfaction

I bought a ticket that didn't want to clip on the bus in this month, on the first week. I was advised by thekindlady who conduct the busses from Wynberg station to contact acwrtainnumber so I may get a new one that I will have to first buy the rides again, and then they will transfer my weekly rides. When ai called the number, they transferred me to the ones that will help me with the email address to email my query. I did that, after few days, theyrespond d and tell me to email my smart card. I di. Later on after a week req my slip that I received during purchase , sent it with frustration BC's they ask things one by one. I followed up on th 17th, still no response, and I told them that I needed the rides for the week that I will be working from the office. That week has passed now and I am wondering if theexpiredate will apply when they load it late or will I ever get it. I don't understand why they delay and prolong the process whereas they don't allow free rides to ppl who experience their issues. They are inconveniencing me.