Poor Customer servivce

Im very disappointed on the poor service i received. I called last week Wednesday to report a damaged card and have my monthly points transferred to my new card. I was told it will be done and my points will reflect in 48 hours. I called today and still not done. Was told the person who can do that is off Duty and will be in tomorrow. what must i do in the mean time, where must i get money to buy another weekly pass where's i already bought a monthly pass???????