PLEASE RELOAD MY LOST CARD RIDES.

Two weeks ago I lost my Bus card with still 32 rides left on it as I buy me a monthly every month. I called into the contact centre ***) where they took my details including lost card details (FROM THE SLIP YOU RECEIVE FROM THE DRIVER WHEN PRODUCING YOUR CARD). They stopped the lost card and advised me to purchase another card in order for the lost cards rides to be reloaded onto the new card. I did exzactly that only to call in yesterday to confirm how far they are in the transfer of the rides to the new card, only to be told that they are unable to as the journey information on the old card is not the same as the new cards journey loaded recently. Now just to be clear< 1stly I pay a few rands away from a thousand rand for a monthly to Epping from Mitchells Plain, 2ndly when I purchase rides, I don't check or worry what the slips say as long as I can get into a Ndabini or Epping bus that can take me to work in Epping and bring me back home in Mitchells Plain. I am not prepared to loose 32 worth of rides for information not corresponding because Golden feels like it. PLEASE ASSIST WITH THIS URGENT MATTER.