Pathetic service

Email sent on the 7 June 2018, and im still awaiting a response. I GUESS MY COMPLAINT FELL ON DEAF EARS. To whom it may concern.

I just expierence 1 of the worse service from your gabs driver. This morning I took a bus from Salt river to Claremont, were I was not liable to pay for a fold up pram which I kept on myself and not taking up a seat. Later I was about to take the bus home from Wynberg to Salt river where your driver wanted to charge me for a full price for the pram, then ask to show me the rules and I explained that I did not pay the morning. I then asked for his name and the driver refused said his not going to give his name, he then also refuse to take my money and then stopped the bus took his phone out and not sure what the hell he was doing I then got out the bus cause clearly I wasnt going to cause inconvenience to the other passengers because your driver refused to leave i stead sit on his phone. I then called your contact centre and enquired about your rules, I was then advised by an agent if the pram cause any obstructions then Ill be liable. I then asked the agent the if I get in a bus with 4/5 carrier bags of groceries which is also an obstruction and I liable to pay. I was advised no.

My no. ********** 798 I would appreciate if you can provide me and update regarding my complaint.

Buss no. 7006. I would not clasify your company as a serive provider, instead a waste of a waste of air (carbon dioxide)