MM
Mechae M

1 reviews | Active since Jul 2015

17 Jul 2015, 16:44

PATHETIC

Myself and a few colleagues take or should i rather say TOOK a bus from Woodstock to Milnerton everyday , and one day all of a sudden we waiting for a bus that never ends up coming ...we then have to take 2 taxis to get home. My colleague then called in to golden arrow the next day to find out why both the 18H30,18H45 , 19H15 buses have not pitched ,only to speak to a call centre agent who was completely clueless as to anything she was being asked .Eventually she communicated that the above mentioned buses have been cancelled which was very confusing as those specific buses were always full .<br> <br> BOTTOM LINE HOW DOES THAT WORK , HOW DO YOU JUST CANCEL BUSES THAT ARE ALWAYS FULLY UTILISED. THEY DEFINITELY DIDN'T CHANGE IT TO CATER FOR THE PUBLIC.<br>

0
Replies (1)
Golden Arrow Bus Services
Golden Arrow Bus Services's reply20 Jul 2015, 11:03
Official
Hello mechae,

Due to the roll-out of MyCiTi this route is now operated by MyCiti and many of our buses had to be removed in compliance. We did distribute notices and I am sorry to hear that they were not received on your side.

The call centre is operated by the City but we can take your complaint up with them. We will email you the cancellation notice.

Sincere apologies
GABS