Paid trips not loaded onto card

Golden Arrow has moved to card based system for their weekly and monthly tickets. My daughter purchased 10 trips 3 weeks ago when she received her first card. Last Monday she again paid at the kiosk that parks at the Somerset West Police station on a Monday morning. The cashier was busy on his phone when he helped her and never gave her a receipt. She still had 1 trip left from the previous ticket and therefore only realized on Monday afternoon that NO money was loaded on her card. I have called Golden Arrow and was told to send an e-mail. I have had responses from 2 people, off which 1 has now gone silent and the other has told me to speak to another person. All of these people have now disappeared. We spoke to the cashier at the kiosk this morning and he is denying that we ever bought a ticket from him and told us to speak to his supervisor. GREAT!!! Well Mr. Michael Stevens, Corne Pringle and Kevin Jacobs are any of you going to come back to me? It is a principle issue here, how do you balance your books?

My suggestion is to make sure you always get a slip.