No response after 7 months

Back in May 2015 I have called golden arrow bus service to open a complaint. I make use of this services on a daily bases as this is my way of transportation from and to work. Upton date there has came nothing out of my notification of *** service. What happened 7 months ago was on the city express bus number 4065, african female driver. This was one day i never had a clip card only cash and was told to get out the bus as she had no small change. I have never heard this before from a bus driver. I then refused to get out and she then took the R50 and said you will get your change in cape town. We arrived in town and i asked for my change and she asked what change. Funny..!!! I was amused by her reaction. I have called golden arrow on the same date to claim my funds and still no response. I hope this matter will be address and resolved before I take this company to the papers. I will go publicly with this and use every social media platform.