no feedback from claims department.

I had an accident in a golden arrow bus in march, where the bus was stoned and was told by the driver and staff to contact the claims department. since April 2021, no contact or update was ever provided to me. I even contacted their Claims department multiple times to simply be told that they cant help me in any way nor provide feedback, I have to just wait or simply theres nothing they can do for me(not even giving me the option for a callback for the inconvenience). For someone taking bus to remain safe and travel home on a scheduled time, this is appalling. It made me lose faith in such a big company. The route travelled was advised to the driver at the time and the passengers advised the driver that there were protests happening and that the alternate route should be taken, no one got off on the stops between the protest locations and yet the driver continued down that way and was stoned by protesters. i was hit by a stray brick and had to have stitches and raked up a good bill due to this, no compensation was even entertained for this. Well played Golden Arrow.