Lack of service

I am not one to always complain but I have just had it with this transport company, where no one can assist to resolve your gold card issues. I have spent over a R100 in airtime to get my query resolved. Today I contacted their Epping Head office and were told I am not the first commuter with gold card issues and that there is no one to attend to it. How many commuters are out there trying to get issues resolved who does not have the resources or the time to make calls and wait on someone to assist. The transport information only gives you a reference number and that's where it all ends. I mean really this is real bad service and we losing money we can not afford at this stage in time.