*** service Golden arrow

I am very disappointed. This morning I purchased a ticket from their kiosk in Capetown. I asked the lady for a ticket from Firgrove to Capetown nd she told me I need a ticket from Somerset west to Capetown only to find out the 1 I wanted was the right 1 nd the Somerset west 1 does not even come via where I get on. I contacted the call center as well as Golden arrow only to be told I must send an email and explain my case upon which they will first see and than decide if they can help me.If the feel it was my mistake they cannot fix it nd that's money down the drain for me. Really Golden Arrow I'm disappointed with this service we all work hard for our money and it should not be such a big issue to just change the ticket as it has not been used yet