1 reviews | Active since Jan 2014
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<p>26 July my husband took a bus from cape town to retreat after 5PM, pd with R100.The fee was R19 so he was suppose to have gotten R81 change which the driver was going to give at retreat station. My husband got off bus forgetting about his change and driver also didn't stop him for it (could be he also forgot) The very next day we called golden arrow and spoke to a lady who said some guy was going to call back his in a meeting ...he never did! I then called into the call centre and after 3 attempts got an email from Trivolin Naidoo claiming they had tried calling my husband but he was unreachable. This email was sent to 30 Aug informing me he will investigate. Until now NO RESPONSE from him. This matter would have been solved and investigated the very next day if our call was returned,we however did not get the name of lady we spoke to the day we called. </p> <p>This is very bad service and I'm sorry I will not tolerate this treatment will definitely take it further....</p>
According to our records the following email was the last correspondence between Mr. Naidoo and yourself: "Email:I trust that this email finds you well. Please could we request that you email a copy of the ticket to *** or *** and we will trace and investigate the issue immediately in order to get you back your change. If you have any further queries please feel free to communicate via email or to give the Manager in charge Adnaan Mobara a call on ***#ATTACHMENTS: no attachments". We are sorry to hear that you are unhappy with response but in this case it would appear that Mr. Naidoo did in fact attempt to assist you in rectifying the matter. Should you have any further concerns please feel free to contact either Mr. Naidoo or Mobara using the contact details provided in the email.
According to our records the following email was the last correspondence between Mr. Naidoo and yourself: "Email:I trust that this email finds you well. Please could we request that you email a copy of the ticket to *** or *** and we will trace and investigate the issue immediately in order to get you back your change. If you have any further queries please feel free to communicate via email or to give the Manager in charge Adnaan Mobara a call on ***#ATTACHMENTS: no attachments". We are sorry to hear that you are unhappy with response but in this case it would appear that Mr. Naidoo did in fact attempt to assist you in rectifying the matter. Should you have any further concerns please feel free to contact either Mr. Naidoo or Mobara using the contact details provided in the email.
According to our records the following email was the last correspondence between Mr. Naidoo and yourself: "Email:I trust that this email finds you well. Please could we request that you email a copy of the ticket to *** or *** and we will trace and investigate the issue immediately in order to get you back your change. If you have any further queries please feel free to communicate via email or to give the Manager in charge Adnaan Mobara a call on ***#ATTACHMENTS: no attachments". We are sorry to hear that you are unhappy with response but in this case it would appear that Mr. Naidoo did in fact attempt to assist you in rectifying the matter. Should you have any further concerns please feel free to contact either Mr. Naidoo or Mobara using the contact details provided in the email.
According to our records the following email was the last correspondence between Mr. Naidoo and yourself: "Email:I trust that this email finds you well. Please could we request that you email a copy of the ticket to *** or *** and we will trace and investigate the issue immediately in order to get you back your change. If you have any further queries please feel free to communicate via email or to give the Manager in charge Adnaan Mobara a call on ***#ATTACHMENTS: no attachments". We are sorry to hear that you are unhappy with response but in this case it would appear that Mr. Naidoo did in fact attempt to assist you in rectifying the matter. Should you have any further concerns please feel free to contact either Mr. Naidoo or Mobara using the contact details provided in the email.
That was the very first form of communication via email 29 August 15:37. Your records is obviously completely wrong or the information was not shared.
In the last correspondence with Mr. Naidoo ( 30 Aug 12:58) He thanked me for providing him with the requirements to solve my query and assured me the matter will be investigated and that he would provide me with feedback.
This communication was 15 days ago. I'm sorry but according to my understanding if I am a client with a query that one of the staff in any company is investigating how does it become MY duty to follow up? I'm suppose to be provided with feedback on a regular basis as they busy with the investigation. I also do not see the point in me sending either one of those two people an email or using more of my money calling them if both of them was copied in all all 3 email correspondence and not one of them came back to me in the last two weeks hence I'm reporting this matter on this site.
That was the very first form of communication via email 29 August 15:37. Your records is obviously completely wrong or the information was not shared.
In the last correspondence with Mr. Naidoo ( 30 Aug 12:58) He thanked me for providing him with the requirements to solve my query and assured me the matter will be investigated and that he would provide me with feedback.
This communication was 15 days ago. I'm sorry but according to my understanding if I am a client with a query that one of the staff in any company is investigating how does it become MY duty to follow up? I'm suppose to be provided with feedback on a regular basis as they busy with the investigation. I also do not see the point in me sending either one of those two people an email or using more of my money calling them if both of them was copied in all all 3 email correspondence and not one of them came back to me in the last two weeks hence I'm reporting this matter on this site.