I want my money

Hi, I have bought my ticket yesterday after work around 18:02 and used 1 ride to go home. Now today in the morning I attempted to use my card on 2 buses and they told me I have no rides and I showed them my receipt that also contains my card number but they have asked me to sort that out with where I purchased the card, which is not the point or issue.. Why was I able to use my card yesterday with no issue ?

I contacted customer service and the Lady I spoke too has bad Customer service skills talking over me.. on top of that she was not giving me a solution or suggestions but telling me of possible problems of which that wad not helpful I had to go to work .. . I had to pay for a taxi that cost me R45. So if i didn't have that cash I was not gonna be able to go to work wheras I paid golden arrow my money R217.