I am precisely dissapointed in Golden arrow

<p>my monthly ticket date has expired on the 05 july 2017 i then came to the arrowgate depot to extend the date of my ticket and the receptionist told me they cant assist because of the laws have changes i have to provide proof as to why my ticket expired mind you i brought the letter explaining the reason being,and she told me i will not be assisted unless i bring proof from where i work that i do not work weekends.but how is that any of their consent because this is my money and its not my fault my ticket expired.and the worst part is that our brothers and sisters do not know when the process and protocol is not followed correctly how am i gonna go to work with an expired ticket this is absurd and is total insanity i am trully dissapointed in golden arrow</p>