Golden Arrow weekly transfers

According to knowledge, When purchasing or reloading a "weekly" you get 10 journeys to your destination and additional 10 transfers. The transfers in my case is used in the morning to travel to town center so i can get my desired bus to my work place. Since i started using Golden arrow 2/3 weeks ago, i have only used 1 transfer even though i already loaded up x2 or x3 weekly's already. I actually only recently find out what the transfers are for which is why i only used it once since i started. Now, when i used it for the first time, the transfer balance was on 2? i dont expect these to carry over but if i never used it and then only used it once how can my balance be 2? i emailed the info services at Golden arrow and provided them with the card number and i was told the trips are correct and then no responds. i asked how and if there is a way they can audit and see how and where it was used because no one uses my card and in this situation its fairly impossible that someone uses my card. i got no reply, i was just told right away that their system is right, nothing further from that. this means its back to me having to spend R10 every morning to get to town centre to take a golden arrow bus. i have to spend money, to use a service i spent money on. the customer service is absolutly disgusting there is no effort and definitly not customer centric. Your bus drivers never have enough change for the cash payers and stand for 5 mins per person when paying cash. I am not asking for special rides or attention, just what is right. why dont i get what other people get when i pay the same amount as other commuters. Now i have to walk pass a Town centre bus in the morning with A GOLDEN ARROW WEEKLY to take a taxi to get to town center. this is pathetic --------------------------------------------------------------------------------- Thank you for responding,

I used this transfer for the very first time on Monday (to town centre)

So upon loading a fresh weekly from mplain to trygervally I only used 1 morning transfer to town center. I was informed that upon reload you receive your 10 rides and 10 transfers or am I mistaken. Is there any way to audit or pull a report to see where the other transfers were used? Because no one is able to use this card besides me. It is impossible for the transfers to town center to be correct as I mentioned as I only ever used the transfer once after finding out recently what a transfer is for.

Sent: 06 October 2021 2:33 PM Subject: [EXTERNAL] RE: transfers

Good afternoon,

Thank you for the email.

According to the smart card profile all journeys have been deducted accordingly. Kind Regards

Ticket Systems Clerk Golden Arrow Bus Services (Pty) Ltd Email: *** Website: http://www.gabs.co.za From: Information <***> Sent: Wednesday, 06 October 2021 09:55 Subject: FW: transfers

Sent: Wednesday, 06 October 2021 09:35 To: Information <***> Subject: transfers

Good morning, Id like to enquire on my remaining transfers on my card. I loaded my card with a new weekly but my slip states only 3 transfers Card number 0*** As of today it shows only 2 transfers left. ---------------------------------------------------------------------------------------