Golden arrow risking the lives of there passengers with reckless drivers

Hello peter Golden arrows customer care service is pathetic, we were in a accident with the company on Friday the 1 june. They provided the bus driver with a automatic bus and he was struggling to drive the bus as he did not even know how to reverse the bus. For a driver that didn't get training to drive an automatic bus he was speeding and everyone was shoutingbin the bus fearing for there lives we asked the driver to please not go via Epping as we could see he didn't even stop at turns he remained in the same speed, but he continues to drive and just as predidicted he took a sharp turn he drove so fast we hit a pole and with the impact of the turn and the way he speed the bus almost tipped the people was houtingbthe driver continued to drive we all were shouting screaming asking the driver to stop as we feared for our lives the driver stopped in Epping 2 by the corner of bontheuwel station there was no other bus after his bus and it was farbtobtake another bus so technically we were stranded we called golden arrow for help but the query had to go from the agent to the superior to the manager to higher management and it was a never ending transfer we are all outside the bus is filled with pieces of glass people are scared bcz it's getting late an inspector eventually gets there and he inspects bus there priority is the bus not even to first sort out the passengers there wasn't an emergency vehicle sent as people's necks were injured due to the whiplash some had splintsnin there fingers I was in a state because I saw everything we didn't get the care we were suppose 2 majority of there drivers drive recklessly due to getting there on time and not considering the passengers safety as there are no safety belts or any kind of safety support and we were in a accident withbthe same driver were the bus drove in tonyhe taxi, and had to change our root because the driver and his passengers was throwing bricks at the bus i mean is thisnthe kind of servuve people get especially after a long days work and after being extremely exhausted before I'd rather wait hours 4 a bus because it was safe to use but now I can't even bring myself 2 take a bus my colleague drove past me and asked me why I didn't get in the bus and I couldn't I called to lay a complaint asking them if they can maybe change the driver and I spoke to Esmeralda whom couldn't even assure me or put my mind at ease that it could be done because she didn't even seem clued up about anything all she was saying is maybe the driver change bcz he might have been in shock or maybe he drives so what about the passengers and the way they feel in fact my query is still pending no man this service is very bad and I'm extremely disappointed because we pay alot of money for people who will play with our lives by not training a driver in a bus he never drove b4 only after the accident he told us but he doesn't know how to drive the bus than how do u speed or even take the bus knowing that uv got a bus full of people who's lives depend on u and how did management not know this 2 prevent it from happening