Golden Arrow lies

Since Friday 17th July my bus card has been showing invalid or expired. I have 10 rides left on the card which expires in November. Whenever I call or email I am told there is a glitch in the system and it should be working when I swipe again. However it does not. Why can they not be honest and tell me what the problem is? Instead they lie about it. I have wasted the last of my money getting to work as I had to pay cash. Who can afford to pay R21 a trip this time of the month? I have had to borrow money just to get to work and home again