Golden arrow is a flop

On the 19th of January I logged a complaint for the 07:10 service not arriving in Voorbrug Delft, I got no response today on the 25th January again the 7 o'clock service from Eindhoven did not arrive. Called the contact centre all they can say is we do not know what happened worst service ever. Golden arrow keeps pushing up their prices but the service delivery keeps dropping this is appalling I can't even begin to say how ****ed I am because I pay for a service and then the company who provides the service can't even meet the service delivery. I called at 6:30 this morning to find out what time the service is and the gentleman who I spoke to advised the service will depart Eindhoven at 7am.