Golden Arrow far worse than Metrorail

Since last week we been having issues with the afternoon driver. Being a regular you would think that Golden Arrow staff and management would know how to treat people and their customers. We work at Sanlam Head Office in Bellville Cape Town and have only 1 bus that passes Sanlam in the morning and in the afternoon, so if we miss either one we are stranded. Anyways, on friday we finally got a number to call as the afternoon bus again didnt pitch, only to my surprise the damn agent on the phone who claimed to be a \supervisor"insisted that the bus left on time and that we supposedly \""missed\"" the bus. I then took taxi to terminus to try and make it for later bus and thank God made it on time for that bus"