Golden arrow complaints

Early december my then new smart card didnt want to scan when i took the bus. I emailed Gabs to find out what to do. They got back the same day saying i should go to a ticket box and have it scanned. If it works there it will work in the bus. I went that evening doing what i was told. It scanned at the office but when i used it in the bus it didnt. The next day i emailed again. No reply. Same story the next day. I was worried because the rides on the card was going to expire and i didnt want to buy more rides only for the card not to read in the bus. The next week after many more emails with no reply and phoning the ********** 463 number someone got back to me. By now i paid for nine rides cash ,R20.30 a ride everytime i was told to try the card and it didnt work. On the card itself i had five rides that expired and i had to pay for a new card. Gabs couldnt tell me why the card was reading at the ticket box but not the bus. I told them im going on holiday we can sort it out in January. After a few emails they agreed to refund 9 rides, way less then what i had to spend. In order for me to get the rides i had to load ten rides and then theyd add the 9. I explained ten rides lasts me two week. Thinking the nine would expire when it was used. The ticket i bought two weeks ago is expiring sunday 27. The added the nine rides Tuesday afternoon 22. I assumed as per normal it would only expire two weeks from the 22. No. It expires 27th. So i only got to use 4 rides. A total *******