Golden Arrow Bus Services claims

On the 9th of October 2020 I was knocked by Golden Arrow Bus no: PH4424. I reported the case at their offices first thing on the 12th of October 2020. I was initially informed by Golden Arrow Bus Services that I need to get a letter from my insurance stating that I would not logde a claim with my insurance. After I made up follow up emails and phone calls I was informed that my claim was rejected which I find it very strange on their reasoning that their dashcam didn't pick up the accident. I had informed them that the bus knocked me with the back wheel of the bus and obviously they would have seen accident if the bus had 360⁰ dashcam. I have now have to appeal from my insurance and logde my claim again. I just want to warn people out there that they should not be fooled by GABS. I have read so many complaints about them they don't even follow up. That alone shows what kind of service they have. Can someone out there assist me in finding other channels to report them

I hope to hear from you.

Regards