Golden arrow bus driver aggression and customer service

Taking the 3:45 Bus to Atlantis from Cape-Town Town when you call the hotline they respond the bus is leaving cape Town at 3:45 the driver on Saturday the 5th of March the driver took her time walking to the bus first went to buy herself a bompie and then decided to load the bus at 3:45 the bus only left Cape-Town golden arrow bus station at 4:05 as there was so many people to load. As I tried talking to her she started swearing at me and shouting. Not knowing my card is touching the machine while she waiting for a cash print out she got really aggressive and wouldnt load my card the more I tell her my card itsnt touch she was in such a bad mood and so aggressive toward me she didn't even list untill the rest of the passangers got upset and told hery card isn't touching she need to to her job she then responded I will leave when. I want even if it 20 pass 4 no one tells me what to do.

This is the kind of service Golden arrow offers this is the type of driver ls they employ