EXPIRED GOLD CARD - BAD CUSTOMER SERVICE

I HAVE A GOLD CARD THAT EXPIRED 21ST SEPTEMBER WITH 15 JOURNEYS REMAINING DUE TO BEING ON LEAVE.

First of all when we purchased the gold card, the Ts & Cs suppose to be on the slip because some of us never got pamphlets when you guys were upgrading from clips to gold card. Secondly the Ts & Cs ("According to our condition of carriage, clause no 5 (refunds) reads as follow: All tickets, clipcards and concessionary tickets are sold on the express condition that unused portions cannot be refunded. Unused portions of tickets that have been lost to that have expired will not be replaced.

This is a standard practice in the national and international environment of transport.") on the bus has always been there and you guys are able to extend the expired clip cards with a letter, sick cert or proof of leave so why can't you do it on GOLD CARD??????

So Golden arrow is receiving our money but we can't use the service which we paid for.