EXPIRED CLIPCARD - BAD CUSTOMER SERVICE

Subject: FW: Hello Peter 14.08.12- clipcard expired Good day Once again 5yrs later the same problem with clipcards that xpires. I HAVE A CLIPCRD THAT EXPIRED 10TH JAN DUE TO BEING ON LEAVE. I WANT IT XTENDED BUT WAS TOLD I NEED EITHER A SICK CERT OR PROOF OF LEAVE. WHAT BULL**** IS THIS? WHY MUST I XPLAIN MYSELF TO U ITS MY DAMN MONEY!!!! I WANT CONFIRMATION THAT I CAN EXTEND THE CLIPCARD BY THE END OF THE WEEK OR I WILL TAKE THIS TO THE MEDIA. AND I AM SURE LOTS OF COMUTERS WILL AGREE THAT THIS IS BULL****!!!!!!!!!!!!!!!!! PREVIOUS I LOGGED A COMPLAIN ON HELLOPETER THIS TIME IT WONT STOP THERE, WHO FIGURED OUT THIS **** OBVIOUSLY DON’T HAVE ENOUGH WRK IN THEIR PLATES!!!!! then the area manager Kevin Jacobs respons with Hi Zulfa According to our condition of carriage, clause no 5 (refunds) reads as follow: All tickets, clipcards and concessionary tickets are sold on the express condition that unused portions cannot be refunded. Unused portions of tickets that have been lost to that have expired will not be replaced. This is a standard practice in the national and international environment of transport. Kind Regards Kevin Jacobs Area Manager Golden Arrow Bus Services (Pty) Ltd Tel: (021) ********** Fax: (021) ********** Email: ********** Website: http://www.gabs.co.za

Then i respond and up untill today no response back to resove this issue So why was it stamped previously, and why do u need sick certificates and proof of leave?

So which means we as the commuters are not getting our moneys worth when we fall ill or for whatever reason don’t use the whole weeks rides?????

So Golden arrow is receiving our money but we cant use the service which we pd for due to …….?

ITS NOT LIKE U LOOSING MONEY THE CLIPCRD WAS PD FOR, I DIDN’T GET IT FOR FREE!!!!! ISNT GOLDEN ARROW THE BUS FOR US???????????