Dont responde to mails

On the 17th July 2015 my friend and i was on our way to work on the N2 that morning when I Bus just come over to the middle line without indicating and as a result of that he hit my car twice. After we took photo'a a tow truck driver just asked me and the bus driver just to move a small end because we were holding up traffic and we moved and as result the bus drove away. I did all the necessary steps and got my quotes and provided Golden Arrow with the documents and to date my car is not fixed at all. The car is busy rusting away and i don't even know what happened to the bus driver. The driver did not even apologise nothing was very rude and just wanted to be right. I need my car on a daily basis and once the car will be going in how will i then travel how will i do and help out at home without a car? Does Golden Arrow have any compassion will they accommodate me and my needs to provide me with a hire car or not?? Only time will tell as i do not have any patients left. Will they answer me via e-mail or not??<br>