Don't care attitude by Golden Arrow Staff

On 08 December 2014 I had an accident where the bus driver hit my driver's mirror, taking it off. I lodged the complaint with Golden Arrow the following day. They sent me claim forms and told me what the requirements would be, and told me to take the car to their premises for assessment. I went on 28 January with the requirements and claim form and was told that I would get feedback within 10 days. After 3 weeks of non response I emailed Cindy Davids who responded that Terence Bulana was busy with my claim. I called him and could not get hold of him so I sent him an email. To date, Mr Bulana has not bothered to call me or respond to my email and my mirror has still not been fixed. Please assist