Disrespectful drivers!!!

Good day All.

I am currently using the Golden Arrow bus services just because it is so much cheaper and convenient as i heard.

My route is from Macassar to Strand and versa visa.

The driver that i drive with in the morning is very friendly but i wish i could say the same about the evening one.

At evenings I use the bus number 4613. The driver acts as if he is driving us for free. I had to deal with this driver many times. I feel very unhappy using the bus but has no choice cause its cheap.

On Wednesday i used the bus and the driver was suppost to drop me at my stop. He asked me why didn't i stand up so long before he stops? I rep**** and said but i cant while u r driving because what if i fall and land thru the glass Sir. The driver said he will not drop me at my stop again,never i knew he was serious.

On Monday i waited at the busstop for the driver and at 6:20 he passed and never stoped to pick me up even tho i stood at the busstop and waved at him. I had to pay someone R300 to fetch me because there was no taxis available and it was starting to get dark and unsafe. Before arranging for transport i phoned golden arrow on *** and the lady who assisted me could hear the anger in my voice. I told her about my situation and aswell informed her the driver never stoped and he just passed maybe she can advise him to come back because he is just around the corner by now. The lady kept on saying she is sory and could send a reference number. I explained to her that the number wont save my R300 and what is the use of having a bus ticket and she couldnt assisted me so nexthing she hung up on me. Patiently i phoned again the next day after already spending my R300 even the fact that i do have a busticket and informed the lady. She said again she would email me a reference number which was no good enough for me because im even still waiting for a code that could never help me because golden arrow does not even phone back nor communicate via email etc.

The evening i had used the bus again with my busticket. I greated the driver because it is like its his bus i must beg. The driver just looked at me with no reply. I went to sit and he acted like there was no conversation of his distreatment nor disrespect.

As a Golden Arrow customer of a Golden Arrow bus services thats been existing years i feel very unhappy and disappointment. I feel like i cant say anything about my rights nor feelings otherwise the driver could just take actions in his own hands. I feel frustrated because the company can't even advise me after two phone calls. I feel that what if i had no R300, i should thn have slept on the streets or something without any bus services that cares for me. I feel that i paid R144 for a weekly ticket and spend over R600 at the services per month + an R300 for the negligence of a driver that can decide as he does not to pick me up so customer doesnt matter. I feel that Golden Arrow has become from a 5star service to a 1star because no rights has been respected. Many people could have been complained and many complains just got reference numbers perhaps.

The solution is a reference number and thats the end.