DISGUSTING SERVICES.

To whom it may concern I am so disgusted, disappointed and angry about my experience with the Golden arrow busses. For a few says this has been a problem but today was just the last straw. This morning at 07:15 I was at the bus stop in Voortrekker road, the bus stop at Parow centre mall. My partner and I were standing at the bus stop waiting for the bus to arrive, more and more people stood at the bus stop waiting for the bus, eventually at 07:40 the bus arrived, all of us who were standing at the bus stop waved and indicated for the bus from Bellville Terminus to the City to stop for us, the driver took one look at continued driving, he was driving at a very high speed and ignored us completely. The road was very clear there were no cars or other people in sight so there is no way that the driver could not see us, the passengers in the bus clearly told the driver to stop,we could see it from the windows. The bus said city on it, there was no engaged sign or anything of the sort so there is no excuse for what that driver did.

We then decided to wait for the 08:00 am bus only to find that the 08:00 am bus was also a problem. We waited for the bus until 08:46 , the bus was 45 minutes late. This is totally unacceptable and I am so disgusted. The bus drivers act as if they are the victims when you get into a bus and ask them why they are so late and they have the ugliest attitudes, they need more training on our to handle customers, their behaviour is disgusting and unappealing and the customer service is even more pathetic, they dont assist you with what you need and they always have an excuse as to why they cannot answer your questions properly. I strongly feel that Golden arrow should change their slogan it really doesn't match their services, the rates increase and service level decreases.