DISGUSTED with GOLDEN ARROW

I am disgusted by the services that you provide & "policies"that you have. On the 3rd March 2012 at approximately 06h00am, my husband went to purchase some rides on my card. With that being said, he was supposed to purchase A weekly from Mitchells Plain to Town Centre. Unfortunately i did not check my receipt when he brought me the card because i was rushing to get done for work. When i got in the Claremont bus, the card did not want to scan...the driver told me that the route on the card is showing tygervalley.i was so upset &obviously had to pay cash. While sitting in the bus, i called the Golden Arrow call centre only to be put on hold for more than 10 minutes &then they hung up.i called again & another consultant answered...i asked her nicely if there was a way that we could maybe reverse the TYGERVALLEY weekly & change it to CLAREMONT, she told me yes, i can either go to the kiosk that i bought my bus ticket from or i can contact customer care. With me sitting in the bus on my way to work, i obviously couldnt go to the kiosk so i contacted customer care. A lady took my call & i explained my situation, she told me that there was no way i could reverse or swap or change my route now. I asked her, what will happen to my money now nlbecause its not like i want my money back, i just want to change the route because my husband made a human error to buy a Tygervalley weekly.she refused & hung up. When i got to work, i called GOLDEN ARROW again, to beg them to do something about it & they had no empathy what so ever . How is it possible that you make use of Golden Arrow for 5 years yet they are unable to assist you with a swap or reverse?? This is pathetic