Complaint

On the 15th of September i sent a complaint to GABS regarding my GoldCard journeys that keeps on dissapearing when ever i load a new ticket and i was refered to Grezaner Carolissen who is a Ticket Systems Clerk and her response was "The journeys that you are referring to are still on the card" and guess what !!!! that was not true - i had to pay cash of R32 for my journey that morning , this happened again yesterday - i loaded a weekly ticket in the morning with 1 journey left from my previous week and when i used my ticket in the afternoon they took from the new ticket. I sent another email and the response is "According to the smart card profile all journeys has been deducted accordingly". The service that Golden Arrow is giving their loyal customers, with their hard earned money is pathetic......am disgusted