MG
Mahbobah G

1 reviews | Active since Apr 2015

29 Apr 2015, 07:45

Cancellation of Bus Route with 3 DAYS NOTICE!

I travel from Paarden Eiland to Newfields, taking the Hanover Park bus each day, it gets to our stop about 17H10 each day. It is the only means of transport for me and everyone else taking that bus. <br> <br> We get informed via a handwritten note on the window where we pay/have cards clipped yesterday, told that as of Monday 4 May this bus will no longer be driving this route! <br> <br> How are we supposed to travel now? And how can Golden Arrow be so unprofessional and uncompassionate to inform us in this manner. There's not even enough time to figure out an alternative way. I may well have to give up my job as it is going to take about 3 modes of transport now to get home!! And I am not the only one in this position.<br> <br> They mentioned there are too few people. surely if the bus left a bit earlier, which honestly would suit everyone, they would be able to pick up so many more people. <br> <br> This is so unfair as we have become completely reliant on this bus route. WHAT NOW!!! SERIOUSLY!!!

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Replies (1)
Golden Arrow Bus Services
Golden Arrow Bus Services's reply30 Apr 2015, 08:28
Official
Hello Mahbobah,

We acknowledge receipt of your complaint which will be processed through our formal complaints system.

Your complaint has the unique reference of HP3268.