Bus Driver drives off with passengers

Good Day. I was travelling this morning in Golden Arrow bus 4979 from Grassy Park to Diepriver. The bus goes through the industrial area in Diepriver and as it comes to intersection at Princessvlei Road, the bus driver informs us that she is running late and needs to be in Hanover Park and she will be going back there. We were so shocked as obvoiusly the bus showed"DIEPRIVER" which we board every morning and takes us into the Diepriver Main road. We three ladies get off at the bus stops in Diepriver and the one lady has a clipcard which shows "Plumstead" but the bus driver clipped.

We immediately told her (the bus driver) to take us to our destination and we do every morning but she refuse to and drove all the way back to Klip Road. I called the flying squad and said the bus driver refuse to take us to our destination and driving down Klip Road to Hanover Park. One of the ladies with us called Golden Arrow toll free number and spoke to a Supervisor. Superviseor asked to speak to the drive, who by now stopped the bus at Klip Cemetery, way off our destination.

We got a reference complain number ( ********** 631) which i WILL BE FOLLOWING UP AS NOT ONLY WAS IT TIME WASTING, INCONVENIENCE AND we got late to work and had to explain why, this was unnecessary if we were just dropped at our destination in the first place.

The driver was arrogant, did not even greet when we boarded as all the other drivers did before. She is not the usual driver for the route. But when I boarded the bus, and asked ticket to Plumstead, she grunted and said "Diepriver" which I said ok and bought my ticket. Not knowing she was going not even going to Diepriver.

This is unacceptable, unnecessary stress, inconvenience and unnecessary trouble and warnings we received from our employers for coming late to work.

We not only need an apology but compensation for lose hours, inconvenience, and personel stress and trauma the driver put us under driver half way to Hanover PARK.